Requests, complaints, claims and suggestions (PQRS)

How to file a request

PQRS is the Colombian acronym for peticiones, quejas, reclamos y sugerencias: requests, complaints, claims and suggestions. Use this form for any of them, or for a compliment, about your booking or your tour with Punta Gallinas Tours. Choose the type, tell us what happened, with dates if you have them, and add your booking code if you have it.

• Request: you ask for information, or for us to do something about your booking.
• Complaint: you are not satisfied with the service you received.
• Claim: you ask us to correct something about your booking, the service or a payment.
• Suggestion: you propose an improvement.
• Compliment: you tell us about something that went well.

To get a quote or ask a general question, use the contact page instead.

Response times

When you file your request, you receive the reference number and the reply deadline by email, counted in business days. We send our reply in writing to the email address you give in the form.

If your request is about a cancellation or a change of date, the rule that applies is in our booking policies.

Data protection

To handle your request, we need your name, your contact details and the details of what happened. To send the form, you have to check the box that authorizes us to process your personal data; it is not pre-checked. How we handle your data and how to exercise your rights are explained in our privacy policy.